TML, a Xerox Company
  • Admin
  • Chantilly, VA, USA
  • $14-17
  • Hourly
  • Full Time

Full health benefits, generous 401(k) match, 10 holidays, Paid Days Off

We have a tremendous entry-level Customer Service position for a candidate who is positive, hard-working, and wants to get in on the ground floor of a fantastic business career.  This is a great role in which to prove yourself and learn our business; in fact, people in this role have moved up to work at TML as Sales Account Executives, Admin Supervisors, and Human Resources Managers.  Already have a well-established career?  We love candidates with experience and tenure, and suggest you check out our other exciting opportunities or follow us on Facebook for new openings and job seeking advice!  This is an entry-level opportunity, and we are seeking a true early-career candidate.

About you:

  • You have two years of volunteer or work experience in a customer service role.  Bonus points if you are a pro at talking with clients on the phone.  We know that lots of people are amazing at in-person customer service, but only a special few are top-notch at providing great service only via phone. Check out the interviewing tip at the end of this posting for more info.
  • You're proficient with Microsoft Office and technology in general.  It's a challenge when you can't see a client face-to-face, and this role requires you to talk, listen, and use technology at the same time. Proficiency with Word and Excel are so critical, that a practical exam may be required.  Need to polish your Microsoft Office skills?  We encourage you to do that, and check out our other positions where technology usage isn't as crucial to success.
  • Speaking of customer service, if Disneyworld was in Virginia, your skills are so magical that you could work there.  You are a master of empathizing with an upset client by listening to them first.  You're also a pro at problem-solving in a way that delights them while fixing the problem.  (In other words, your solution to everything ISN'T to give things away for free...or to ask your manager what to do every time.)  You understand how important it is to LISTEN and UNDERSTAND a frustrated customer.
  • You're hard-working and reliable.  Being successful in this role starts with coming to work on time, and being someone the company and our customers can count on every single day.  If you're a "five minutes early is on time, and on time is late" person, you're who we are looking for!  If you're a "hit the snooze alarm three times and speed to work" person--and c'mon, you know who you are--your success in this position will be limited.

We're TML, A Xerox Company.  We help companies save money and time by improving how they print, scan, and manage files.  Does that sound boring?  Well, consider this: a gallon of printer ink costs the same as 387 gallons of gas, 318 cups of coffee from Starbucks, or 14 tickets to Disneyland.  Companies need help using our products and services to manage these costs.  Our hardware and software does amazing things: did you know you can now scan a document, pick one of forty languages, and you'll get a printed, translated copy in a matter of minutes?

We should also mention that we think we're a great place to work.  But don't take our word for it: The Human Rights Campaign Foundation just named us a best place to work for the 15th year.  We're one of only five companies the EPA has named a Corporate Leader.  And The Ethisphere Institute has awarded us the designation as a World's Most Ethical Company for a decade--only fourteen other companies have that honor.

What you'll be doing:

Your primary responsibilitiy is to enter orders for customers that request supplies (in our world that's mostly toner cartridges) either via phone or online.  You'll also help solve the occasional customer problem, for example, assisting a customer whose supply shipment was lost in the mail.  Once you're established in your role, you will have the chance to work on special projects to support our admin, service, and sales teams.  And of course, there are other duties as assigned, which may include filing or data entry.

We offer some amazing benefits:

  • Full medical/dental/vision, wellness credits and a company contribution to a Health Savings Account
  • 401(k) with a generous match, plus paid time off & 10 holidays.
  • Great coworkers and a fun culture.  Everyone on our close-knit admin team works hard and has a ton of fun doing it.  We have "Office Olympics," laser tag outings, wine & cheese parties, and other fun stuff!
  • The opportunity to earn the annual President's Club Trip for you and your guest.  We're heading to a private villa in Barcelona next.

So, do you want to start your business career?  Maybe you'd like to get out of retail and in to an office job with a Monday-Friday, daytime schedule?  This might be a good fit for you!  

Are you already tenured in the business world, or have you held a series of office jobs?  We'll be honest: this is a true entry-level position, and overqualified candidates won't be considered.  We strongly encourage you to express interest in positions with us that can make the most of your experience!

Again, we're looking for a tech-savvy, entry-level candidate with the desire to GROW!

Oh, and inside tip: If we select you for a phone interview (what else?) we're going to ask you what you know about us so you can showcase your phone skills and your ability to do basic research and analysis.  You've got this, right?

TML, a Xerox Company
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